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We're Hiring!

Alice + Whittles is a Sustainable Canadian Outdoor brand that employs natural, up-cycled and recyclable materials to design versatile outdoor essentials.  

We focus on what matters: design, sustainability, quality, versatility comfort and integrity. We create outdoor footwear that you actually want to wear. Anytime, anywhere, on or off the beaten trail.

Headquartered in Toronto, Canada, we are a tight-knit, diverse team of people from around the world. Our diversity is what makes us stronger. Sofi Khwaja, our CEO, is a BIPOC woman, which puts us in a unique position to truly represent our diverse community of outdoor enthusiasts. We are committed to ensure diversity in all our ranks as we grow.


Here are the positions currently open:

1. OPERATIONS + CUSTOMER SERVICE ASSOCIATE

Alice + Whittles is looking for an Operations + Customer Service Associate to join our team. Working directly with the Operations Lead + Customer Service Lead, to help create a streamlined, positive customer experience journey. We are looking for an energetic, extremely organized and detail oriented Associate who can make our customer journey an amazing one from the first time a customer gets in touch for support to delivery .
  • Approximately 38 hours/week
  • Fully Remote 
  • Monday to Friday working hours
  • Must be located in Canada
  • Start date: as soon as possible
Operations Responsibilities (approximately 2-3 hours a day) :
  • Use inventory, accounting and ecommerce software platforms to manage sales orders, returns and exchanges.
  • Liaise with Distribution Centres to fulfill orders, manage stock transfers and ensure accurate inventory movement.
  • Liaise with software development and accounting support teams to establish Standard Operating Procedures for fulfillment scenarios.
  • Manage all day to day operational needs to keep the marketplace programs running smoothly..
  • Other duties as directed by management, in support of company goals.
Customer Service Responsibilities (approximately 2-3 hours a day):
  • Point of contact for day-to-day customer inquiries and concerns and elevate the customer experience (email, chat, phone, etc)
  • Increase customer satisfaction by understanding their needs and by responding to them promptly and efficiently
  • Communicate promptly concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more via phone, email, live chat and social media in a timely manner.
  • Ability to provide the team with feedback as it relates to return policies, FAQ, and anything else related to serving our customers to better their experience.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Working closely with the Customer Service Lead to streamline the customer experience.
Skills:
  • Absolutely love customer service and consider customer service as the backbone of any business.
  • Enjoy hands-on approaches and love tackling new challenges.
  • Excellent writing and communication skills, and ability to use the phone, email, chat and social media to connect with customers.
  • Experience with Shopify, Reamaze, Returnly is considered a plus.
  • Extremely organized + high attention to details.
  • Experience in eCommerce team is strongly preferred.
  • Time management ability to ensure that work is completed within specified time and quality parameters to meet the company demands.
  • Intermediate knowledge of Google Docs Editors suite, including Google Docs and Google Sheets.

Benefits:

  • Steep learning curve and career growth trajectory. We're growing quickly and we want a team that grows with us!
  • Close knit team with values driven culture.
  • Unlimited opportunities to grow into larger roles and take on more challenging responsibilities.
  • Equity in a fast growing, early stage startup!
Email careers@aliceandwhittles.com with the subject line “Operations + Customer Service Associate” attaching your cover letter + resume for review.

2. HEAD OF BRAND PARTNERSHIPS

Alice + Whittles is looking for a Head of Brand Partnerships to join our team.This role will be responsible for developing and executing a strategy for working with influencers, ambassadors, retailers and brand partners.This is a cross functional role that will work closely with our Founders, Product Development, Operations, Marketing and Finance teams to collaborate with partners across channels to drive revenue.

  • Approximately 38 hours/week
  • Fully Remote 
  • Monday to Friday working hours
  • Must be located in Canada
  • Start date: as soon as possible

Responsibilities will include:

  • Identify, prioritize, and secure brand aligned partnership opportunities - including exclusive brand partnerships, product collaborations, ambassadors and events. .
  • Drive and track revenue and prospective customers for Alice + Whittles through these partnerships.
  • Pitch engaging partnership ideas on a regular basis.
  • Build the Alice + Whittles Partnership strategy.
  • Engage with and maintain strong relationships with partners, representing Alice + Whittles and ensuring the best experience for our community and partners 
  • Work effectively with cross-functional teams including Product, Marketing, Operations and Finance internally and externally to structure and execute operational and strategic initiatives.
  • Trackpartnership success and develop and implement best practices for partnership engagement moving forward. 

Experience:

  • Experience managing strategic partnerships at an eCommerce or apparel company.
  • Deep understanding of online marketing including all social media platforms (e.g. Instagram, Twitter, Facebook, TikTok, Pinterest).
  • Experience building scalable content, campaigns, and/or channels that clearly communicate the brand story.
  • A strong interest in the outdoors and wellness industry.
  • Outstanding written, verbal and interpersonal communication skills.
  • Ability to learn quickly and balance multiple projects.
  • Ability to create and support delivery of compelling presentations. 
  • You have a positive attitude, and understand the importance of spending time outside! 

Benefits:

  • Steep learning curve and career growth trajectory. We're growing quickly and we want a team that grows with us!
  • Close knit team with values driven culture.
  • Unlimited opportunities to grow into larger roles and take on more challenging responsibilities.
  • Equity in a fast growing, early stage startup!

Email careers@aliceandwhittles.com with the subject line “Head of Brand Partnerships” attaching your cover letter + resume for review.

3. GROWTH + LIFECYCLE MARKETING LEAD

Alice + Whittles is looking for a Growth + Lifecycle Marketing Lead to join our team. This role will be responsible for developing campaigns and strategies that expand the reach of A+W while nurturing prospective customers to purchase, continue engagement, return and referral . You will also be responsible for winning back customers who have become inactive over time.

You will be responsible for Performance Marketing including Paid Advertising, Affiliates program, Referral program, Newsletter strategy and SEO; as well as new and emerging channels including offline media, Direct Mail, Audio + Podcast, Programmatic, and more.

You have a positive attitude and are an innovative thinker and forward thinking marketer. 

Responsibilities will include:

  • Develop complex global campaigns to onboard new customers and improve first purchase conversion.
  • Drive learning and proactive optimization by running experiments on audience, channel mix, creative, timing, and destinations to develop strategy and identify opportunities to drive growth.
  • Determine and use KPIs and build dashboards to continuously improve performance across our marketing funnel, including acquisition, engagement and retention.
  • Generate new content plans and ideas to generate and nurture leads, with messaging hierarchies in place to develop high engagement and converting communications. 
  • Work closely with creative stakeholders to ensure alignment between campaign objectives and creative execution.
  • Stay abreast with the latest  innovations and trends in omni channel marketing. Share relevant platform updates, tools, and partners to help the Growth Team drive the business forward in North America and internationally
  • Build financial forecasts and projections that relate to the cost and return on investment for experiments, both large and small
  • Understand compliance.

Experience:

  • 4+ years of experience in lifecycle and/or growth marketing.
  • Expertise in managing Facebook/Instagram, Google ad campaigns as well, Newsletter, SEO and innovative growth and retention strategies. 
  • Proficiency in Google Analytics and fluency in critical metrics for a consumer startup (CAC, LTV, etc.
  • Demonstrable experience working on rapidly scaling marketing programs and designing automated customer journeys.
  • An analytical mindset with proven ability to turn data into actionable insights
  • Enthusiasm, energy and a problem-solver who can work cross-functionally to drive results
  • A self-starting attitude, driven to learn and stay current with best practices
  • A logical and detail-oriented approach to execute flawlessly
  • Experience with a combination of marketing, communications, audience research, and audience engagement
  • Experience working in cross functional teams.  

Benefits:

  • Steep learning curve and career growth trajectory. We're growing quickly and we want a team that grows with us!
  • Close knit team with values driven culture.
  • Unlimited opportunities to grow into larger roles and take on more challenging responsibilities.
  • Equity in a fast growing, early stage startup.

Email careers@aliceandwhittles.com with the subject line “Growth + Lifecycle Marketing Lead” attaching your cover letter + resume for review. 

#BeOutside