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Ethical Policy

Our mission at Alice + Whittles is to design and develop fashion essentials for the global citizen. Each project and idea embodies our aesthetic and ethical principles - design simplicity, craftsmanship and the careful use of sustainable materials. Going as far back as the raw materials, we are bringing the skills of local small scale producers/artisans from around the world together to create pieces with a history.

We build long term partnerships with our producers and are deeply engaged in the value chain; taking into consideration fair pay, working conditions, advance payments, improving the relative position of women and other disadvantaged groups and continued improvement in environmental standards while making beautiful products that our customers want and love.

This mission is something that embodies all our decisions and partnerships. We will constantly strive to better our practices while challenge ourselves to think out of the box in addressing the needs of our value chain and customers.

North America: USA + Canada
Send your unworn shoes back for a FREE exchange or FULL REFUND using our prepaid shipping labels. Return + exchange requests must be made within 60 days. 

On all regular-priced orders, your return shipping is FREE (once per order).

You will be responsible for return shipping fees on all sale items.

Shoes must not have been used, altered or damaged. There must be no signs of wear - including dirty soles, marks, scratches, stains etc. Returns or exchanges will not be accepted without the original packaging.

*Sale items are eligible for exchange only
**Socks, laces and final sale items cannot be returned or exchanged.
*** Flash sale items are final sale.


European Union
Send your unworn Weekend Boots back for a FREE exchange or FULL REFUND using our prepaid shipping labels. Return + exchange requests must be made within 60 days. 

On all regular-priced orders, return shipping is FREE (once per order).

You will be responsible for return shipping fees on all sale items.

*Sale items are eligible for exchange only
**Socks, laces and final sale items cannot be returned or exchanged.
*** Flash sale items are final sale.
****Rain Boots and Sneakers are considered final sale


International
All international orders are considered final sale and cannot be returned or exchanged.

Shoes must not have been used, altered or damaged. There must be no signs of wear - including dirty soles, marks, scratches, stains etc. Returns or exchanges will not be accepted without the original packaging.


If you have any questions, please email support@aliceandwhittles.com.

To request a return, visit the returns portal or email support@aliceandwhittles.com within 60 days of your order date. You will receive instructions in your inbox with the next steps in 1-2 business days! 

North America: USA + Canada
For all regular priced orders, send your shoes back for a FREE exchange or full refund using our free, prepaid shipping labels. We will provide one complimentary pre-paid shipping label per order (i.e. If you receive your exchanged item, and you'd like to return that pair, you will be responsible for shipping the package back to us). 


European Union
For all regular priced orders of Weekend Boots, send your shoes back for a FREE exchange or full refund using our free, prepaid shipping labels. We will provide one complimentary pre-paid shipping label per order (i.e. If you receive your exchanged item, and you'd like to return that pair, you will be responsible for shipping the package back to us). 

Rain Boots and Sneakers cannot be returned or exchanged.


International
All international orders are considered final sale and cannot be returned or exchanged.

Once we receive your package, please allow at 14 days for processing and inspection and we'll get back in touch with you!

Due to ongoing shipping delays on account of COVID-19, please expect some delays. We appreciate your patience during this time.

Hang tight :)

#BeOutside