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Returns and Exchanges

FAQ

Yes, send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + Exchange requests must be made within 14 days of delivery of your order and are only available in the US and Canada.

*Sale items are eligible for an exchange only

**Final sale items cannot be returned or exchanged.

***International orders are final sale and cannot be returned or exchanged.

Criteria
Shoes must not have been used, altered or damaged. No visible signs of wearing, including dirty soles, marks, scratches, stains etc. All shoeboxes and other packaging must returned in original condition.

Alice + Whittles reserve the right to cancel or reject returns that are not compliant with the Returns + Exchanges policy, including those  sent or communicated beyond the return period limit.

No, you will not be charged any shipping, restocking or admin fees. Alice + Whittles will cover the all costs for one return or exchange per eligible order.

Return and exchange requests must be made within 14 days of delivery of your order.

Once a return or exchange has been approved, items must be shipped back to Alice + Whittles within 14 days.

Please do not return items to Alice + Whittles without submitting a return and exchange request, as these items will be returned to the sender.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu. Choose the “Exchange” option.

4. Write down the exact product and size that you would like in exchange.

5. Review and confirm!

Step 2: Ship back your return within 14-days of approval.

You’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your exchange will be processed within 3 business days of delivery.

Once your return has been inspected, processed and approved, we’ll send out your new pair of boots at no additional cost within 3 business days.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu.

4. Choose the “Refund” option.

5. Review and confirm!

Step 2: Ship back your return within 14 days of receiving your free, prepaid shipping label.

You’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your return will be processed within 3 business days of delivery.

Once your return has been processed, inspected and approved, we’ll confirm approval within 3 business days of delivery. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.

You will receive an email confirmation once your return has been approved. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.


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Get your boots within 6-8 business days


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Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com

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