Free Shipping + 60-Day Returns in North America

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Returns

To request a return or exchange, visit the returns portal or email returns@aliceandwhittles.com

Send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + exchange requests must be made within 60 days of your order and are only available in the USA + Canada. Please note that all international orders are considered final sale.

*Sale items are eligible for exchange only

**Socks, laces and final sale items cannot be returned or exchanged.

*** Flash sale items are final sale.

Shoes must not have been used, altered or damaged. There must be no signs of wear - including dirty soles, marks, scratches, stains etc.

On all regular-priced orders, we will pay for your return shipping!

On orders that used a discount code, or any sale item, you will be responsible for shipping the package back to us.

All international orders are not eligible for return or exchange, and are final sale. 

If you have any questions, please email support@aliceandwhittles.com.

To request a return, visit the returns portalor email support@aliceandwhittles.com within 60 days of your order date. You will receive instructions in your inbox with the next steps in 1-2 business days! 

Yes! For all regular priced orders placed in the USA + Canada, send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. 

Once we receive your package, please allow 14 days for processing and inspection and we'll get back in touch with you! Hang tight :)

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