FREE SHIPPING TO US + CAN 

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Shipping

FREE SHIPPING AND RETURNS to the United States and Canada on orders over $140.00.

We also ship to 32 other countries for an additional fee. Please note that we do not ship to P.O. boxes and military addresses.

For shipping costs and approximate delivery times please refer to the tables below.

Shipping to United States 

Standard Shipping on orders under $140.00

$10 (4-9 Business Days)

Express Shipping

$25 Flat Rate (2-3 Business Days)


Shipping to Canada

Standard Shipping on orders under $140.00

 $10 (4-9 Business Days)

Express Shipping

$15 Flat Rate (2-3 Business Days)


Shipping to Europe.

 International Shipping $40 Flat Rate (6-14 Business Days)

We ship to: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom. 

Shipping to Oceana.

 International Shipping $80 Flat Rate (7-14 Business Days)

We ship to: Australia and New Zealand.

Shipping to Asia.

 International Shipping $40 Flat Rate (7-14 Business Days)

We ship to: Hong Kong, Malaysia, South Korea and Singapore.

Shipping to South America.

 International Shipping $40 Flat Rate (7-14 Business Days)

We ship to: Brazil.

Do I have to pay import duties?

If your order is delivered to the United States you do NOT have to pay any additional taxes. For orders to Canada, please visit www.aliceandwhittles.ca

If your order is delivered to or other countries, contact us at info@aliceandwhittles.com. We'll do our best to advise on duties and taxes associated with your specific order. 

How do I know if my order has been shipped?

A shipping notification email will be sent to you. If you require a tracking number to track the status of your order, please get in touch at info@aliceandwhittles.com

Which carriers are used for shipping?

For shipments to the United States, we work with UPS, FedEX and USPS. When shipping internationally, we work with UPS, DHL and USPS.

FAQ

Alice + Whittles will cover the cost of one exchange or return on full priced unworn and unaltered merchandise delivered in the United States or Canada.

All returns and exchanges must be requested within 14 days of delivery of your order.

All items returned must be in original condition, unworn, with hang tags and labels affixed, and in the original box. Please note that we do reserve the right to reject returns sent or communicated beyond the return period limit, or items which have been used or damaged.

Items purchased on sale or that are discounted cannot be returned for refund. Exchanges only. 

International orders cannot be exchanged or returned.

To request an exchange, please access our Returns + Exchanges Portal.

Directions:
1. Fill in your Order #, and the email you used at the time of purchase. Click Next.
2. Click on the item that you would like to return. Click Next. 
3. Choose the reason for a return from the drop down menu. Click Next.
4. Choose the “Exchange” option. Click Next. 
5. Write down the exact product and size that you would like.  Click Next. 
6. Review and confirm!

You will receive emails from us along the way with your shipping label and order status. If you have any questions please email info@aliceandwhittles.com

To request a return, please access our Returns + Exchanges Portal.

Directions:
1. Fill in your Order #, and the email you used at the time of purchase. Click Next.
2. Click on the item that you would like to return. Click Next. 
3. Choose the reason for a return from the drop down menu. Click Next.
4. Choose “Refund” Option. Click Next. 
5. Review and confirm! 
You will receive emails from us along the way with your shipping label and any updates with your return. If you have any questions please email info@aliceandwhittles.com.

Please note that items purchased on sale or items that are discounted cannot be returned for a refund-exchanges only. International orders cannot be returned exchanged and are final sale.

Requests for returns and exchanges must be made within 14 days of receiving your order.

Once a return or exchange has been approved, items must be shipped back to Alice + Whittles within 14 days.

Please do not return items to Alice + Whittles without visiting the Returns + Exchanges Portal or getting in touch first as these items will be returned to the sender.

Once the return has been approved, you will receive an email confirmation. Your refund will be credited to you in the following five business days.

No. You will not be charged any shipping or restocking fees. Alice + Whittles will cover the cost of one return or exchange in the USA or Canada on all regular priced items.


FREE SHIPPING TO US + CANADA
Get your boots within 6-8 business days


GET IN TOUCH
Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
Chat with us live!


ONE YEAR WARRANTY
Wear your boots with ease

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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com

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