FREE SHIPPING TO US + CAN 

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Shipping

FREE SHIPPING AND RETURNS to the United States and Canada on orders over $140.00.

We also ship to 32 other countries for an additional fee. Please note that we do not ship to P.O. boxes and military addresses.

For shipping costs and approximate delivery times please refer to the tables below.

Shipping to United States 

Standard Shipping on orders under $140.00

$10 (4-9 Business Days)

Express Shipping

$25 Flat Rate (2-3 Business Days)


Shipping to Canada

Standard Shipping on orders under $140.00

 $10 (4-9 Business Days)

Express Shipping

$15 Flat Rate (2-3 Business Days)


Shipping to Europe.

 International Shipping $40 Flat Rate (6-14 Business Days)

We ship to: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom. 

Shipping to Oceana.

 International Shipping $80 Flat Rate (7-14 Business Days)

We ship to: Australia and New Zealand.

Shipping to Asia.

 International Shipping $40 Flat Rate (7-14 Business Days)

We ship to: Hong Kong, Malaysia, South Korea and Singapore.

Shipping to South America.

 International Shipping $40 Flat Rate (7-14 Business Days)

We ship to: Brazil.

Do I have to pay import duties?

If your order is delivered to the United States you do NOT have to pay any additional taxes. For orders to Canada, please visit www.aliceandwhittles.ca

If your order is delivered to or other countries, contact us at info@aliceandwhittles.com. We'll do our best to advise on duties and taxes associated with your specific order. 

How do I know if my order has been shipped?

A shipping notification email will be sent to you. If you require a tracking number to track the status of your order, please get in touch at info@aliceandwhittles.com

Which carriers are used for shipping?

For shipments to the United States, we work with UPS, FedEX and USPS. When shipping internationally, we work with UPS, DHL and USPS.

Send your shoes back for a free exchange, full refund or store credit using our free, prepaid shipping labels. Returns and exchanges must be made within 30 days of placing your order and are only available in the US and Canada. To request a return or exchange, click here.

*Sale items are only eligible for exchange or store credit.
**Final sale items are not eligible for return, exchange or store credit.
***International orders are considered final sale.

Black Friday + Cyber Monday
All orders associated with Black Friday and Cyber Monday promotions cannot be returned for a refund. Exchanges or store credit only. If you would like to exchange or receive store credit, you are responsible for the cost of return shipping. If you have any questions, please email info@aliceandwhittles.com.

Criteria
Shoes must not have been used, altered or damaged. No visible signs of wearing, including dirty soles, marks, scratches, stains etc. All shoeboxes and other packaging must returned in original condition.

Alice + Whittles reserve the right to cancel or reject returns that are not compliant with the Returns + Exchanges policy, including those  sent or communicated beyond the return period limit.

For orders associated with Black Friday and Cyber Monday promotions, you are responsible for the cost of return shipping.

Returns and exchanges must be made within 30 days of placing your order.

Please do not return items to Alice + Whittles without submitting a return and exchange request, as these items will be returned to the sender.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu. Choose the “Exchange” option.

4. Write down the exact product and size that you would like in exchange.

5. Review and confirm!

Step 2: Ship back your return.

If eligible, you’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your exchange will be processed within 3 business days of delivery.

Once your return has been inspected, processed and approved, we’ll send out your new pair of boots at no additional cost within 3 business days.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu.

4. Choose the “Refund” option.

5. Review and confirm!

Step 2: Ship back your return.

If eligible, you’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your return will be processed within 3 business days of delivery.

Once your return has been processed, inspected and approved, we’ll confirm approval within 3 business days of delivery. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.

You will receive an email confirmation once your return has been approved. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.


FREE SHIPPING TO US + CANADA
Get your boots within 6-8 business days


GET IN TOUCH
Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
Chat with us live!


ONE YEAR WARRANTY
Wear your boots with ease

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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com