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Frequently Asked Questions

Shipping

FOR CUSTOMERS IN USA AND CANADA

FREE Shipping (3-8 Business Days) 

Standard Shipping: $15 (4-9 Business Days) 

Express Shipping: $25 Flat Rate (2-3 Business Days)
 
FOR CUSTOMERS IN EUROPE

International Shipping: $40 Flat Rate (6-14 Business Days)

We ship to: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom. 
 
FOR CUSTOMERS IN OCEANA

International Shipping: $80 Flat Rate (7-14 Business Days)

We ship to: Australia and New Zealand.

FOR CUSTOMERS IN ASIA

International Shipping: $40 Flat Rate (7-14 Business Days)

We ship to: Hong Kong, Malaysia, South Korea and Singapore.

FOR CUSTOMERS IN SOUTH AMERICA

International Shipping: $40 Flat Rate (7-14 Business Days)

We ship to: Brazil.

If your order is delivered to the USA, or Canada you do NOT have to pay any additional taxes. 

If your order is delivered to or other countries, contact us at info@aliceandwhittles.com. We'll do our best to advise on duties and taxes associated with your specific order.

A notification will be sent to your email once your order has been shipped, alongside your tracking number. 

For shipments to the USA we work with UPS, FedEX and USPS. 

For shipments in Canada, we work with UPS and Canada Post. Occasionally we work with other couriers. 

When shipping internationally, we work with UPS, DHL and USPS.

Returns + Exchanges

Yes, send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + Exchange requests must be made within 14 days of delivery of your order and are only available in the US and Canada.

*Sale items are eligible for an exchange only

**Final sale items cannot be returned or exchanged.

***International orders are final sale and cannot be returned or exchanged.

Criteria
Shoes must not have been used, altered or damaged. No visible signs of wearing, including dirty soles, marks, scratches, stains etc. All shoeboxes and other packaging must returned in original condition.

Alice + Whittles reserve the right to cancel or reject returns that are not compliant with the Returns + Exchanges policy, including those  sent or communicated beyond the return period limit.

No. You will not be charged any shipping, restocking or admin fees. Alice + Whittles will cover all the costs for one return or exchange per eligible order.

Return and exchange requests must be made within 14 days of delivery of your order.

Once a return or exchange has been approved, items must be shipped back to Alice + Whittles within 14 days.

Please do not return items to Alice + Whittles without submitting a return and exchange request, as these items will be returned to the sender.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.
2. Select the item that you would like to return.
3. Choose the reason for a return from the drop down menu.
4. Choose the “Exchange” option.
5. Write down the exact product and size that you would like in exchange.
6. Review and confirm!

Step 2: Ship back your return within 14-days of approval.

You’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your exchange will be processed within 3 business days of delivery.

Once your return has been inspected, processed and approved, we’ll send out your new pair of boots at no additional cost within 3 business days.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.
2. Select the item that you would like to return.
3. Choose the reason for a return from the drop down menu.
4.Choose the “Refund” option.
5. Review and confirm!

Step 2: Ship back your return within 14 days of receiving your free, prepaid shipping label.

You’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your return will be processed within 3 business days of delivery.

Once your return has been processed, inspected and approved, we’ll confirm approval within 3 business days of delivery. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.

You will receive an email confirmation once your return has been approved. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.

Sizing

To find your fit, please visit our Find Your Fit page.

Wear and Care

Like any other pair of shoes, Alice + Whittles boots require care. They’ve been designed to offer functionality with fashion for light, urban wear, not for heavy duty usage in extreme environments or temperatures. To ensure that they stay looking nice and clean, and to keep your boots lasting for years to come, we’ve provided suggestions on how to store and care for your boots below.

Store your boots in an upright position in a cool, dry place. Folding or creasing your boots prevents air circulation, which can make them damp inside and / or leave marks on the outside.

Super easy! Just use lukewarm water to wipe down your boots using a soft rag (an old t-shirt works great!).

If needed, mix of 3-4 cups of water with a few drops of gentle dish soap in a spray bottle. Avoid soap with any harsh chlorine, bleach or fragrance. Then spray the solution on your boots and let it sit for few minutes before wiping them clean with your soft rag. Let your boots air dry, and keep them away from high heat, such as direct sunlight or a heater. Rapid and extreme temperature changes will weaken the natural rubber bonds, which would be bad news because it could lead to cracks and deformation of the shape of your boots.

If needed, you can use a soft brush on the sole, but do NOT use it on the upper or you risk damaging the natural rubber. 

Your boots have a waterproof lining, which means that liquids won’t seep in. In fact, they’ll roll right off! If you’d like to freshen up the interior, use a 1:1 water and white vinegar solution in a spray bottle. The solution will help cut any odors. Spray the boot interior just once, otherwise your boots will take longer to dry properly. With a once-over spray, you’ll need about 24 hours of drying time.

This white, chalk-like consistency is a characteristic of natural rubber called “blooming”. There is nothing to worry about! This is a common with natural, high-quality rubber and does not affect the durability or quality of the boot. When this happens, just wipe it down with a wet cloth and it will go away.

The smell of rubber can be quite strong (even overwhelming for some!). We do wipe down the boots before they reach you, although that carries a distinct smell of its own. There is an easy way to get your boots smelling fresh again! Just wipe down your boots using a 1:1 water and white vinegar solution in a spray bottle. The solution will help cut any odors.

Warranty

Yes, your boots have a warranty against any manufacturing defects for up to 12 months following your purchase. We stand behind our products and are happy to assist if you have any issues with the quality or performance of our product.

Please ensure that you keep a copy of your proof of purchase. This will be used to validate the one year warranty.

Our warranty program does not cover any defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, negligence, exposure to extreme heat, cold or chemicals.

To submit a warranty claim, please complete the form here. Upon receipt of your warranty claim form, our Customer Service Team will contact you within two business days.

Contact

Website
Call us Monday - Friday 9am - 5pm Eastern Standard Time (EST)
1-800-475-6479
Or email us anytime: info@aliceandwhittles.com

Wholesale Inquiries
To apply to become an Alice + Whittles retailer, click here.

Press Inquiries
Jenna Lee Scott
T 803.371.2620
E: scott.jennalee@gmail.com
Or contact us at info @aliceandwhittles.com

You can also visit our Contact page to fill out a form.

Other

Our mission at Alice + Whittles is to design and develop fashion essentials for the global citizen. Each project and idea embodies our aesthetic and ethical principles - design simplicity, craftsmanship and the careful use of sustainable materials. Going as far back as the raw materials, we are bringing the skills of local small scale producers/artisans from around the world together to create pieces with a history.

We build long term partnerships with our producers and are deeply engaged in the value chain; taking into consideration fair pay, working conditions, advance payments, improving the relative position of women and other disadvantaged groups and continued improvement in environmental standards while making beautiful products that our customers want and love.

This mission is something that embodies all our decisions and partnerships. We will constantly strive to better our practices while challenge ourselves to think out of the box in addressing the needs of our value chain and customers.

Alice + Whittles respects your privacy. We do not sell, rent, release, or share your personal information.

Pursuant to our Terms of Use, this document describes how Alice + Whittles (“Alice & Whittles Inc.”, “we,” “us,” or “our”) treat personal information related to your use of www.aliceandwhittles.com (the Website), including information you provide when using it.

Data Collected

Browsing the Website: When browsing the Website, only your IP address, country of origin and other non-personal information about your computer or device (such as web requests, browser type, browser language, referring URL, operating system and date and time of requests) will be recorded for log file information, aggregated traffic information and in the event that there is any misappropriation of information and/or content.

Registering on the Website: Registration is required for receiving periodic communications from us. We require the following personal information at the time of registration: your username and e-mail address.

Usage Information: We may record information about your usage of the Website such as which parts of the Website you visit and how long you visit them.

Uploaded Content: Any personal information or content you voluntarily disclose online may become publicly available and may be collected and used by others.

Correspondences: We may keep a record of any correspondence between you and us.

Cookies: When you use the Website, we may send cookies to your computer to uniquely identify your browser session. We may use both session cookies and persistent cookies.

Data Usage

We may use your information to provide you with certain features and to create a personalized experience on the Website. We may also use that information to operate, maintain and improve features and functionality of the Website.

We will not use your e-mail address or other personal information to send commercial or marketing messages from third-parties without your consent. We may use your e-mail without further consent for non-marketing or administrative purposes or for marketing messages related to your use of the Website.

We use cookies, web beacons and other information to store information so that you will not have to re-enter it on future visits, provide personalized content and information, monitor the effectiveness of the Website and monitor aggregate metrics such as the number of visitors and page views (including for use in monitoring visitors from affiliates). They may also be used to provide targeted advertising based on your country of origin.

Alice + Whittles may sponsor promotions, sweepstakes or contests directly or through third parties, or Alice + Whittles may enter into collaborative relationships with other third parties on the Site. If you participate in these activities or events, you may be asked to provide personal information or to answer questions that seek your personal information.

Disclosures of Information

We may be required to release certain data to comply with legal obligations or in order to enforce our Terms of Use and other agreements. We may also release certain data to protect the rights, property or safety of us, our users and others. This includes providing information to other companies or organizations like the police or governmental authorities for the purposes of protection against or prosecution of any illegal activity, whether or not it is identified in the Terms of Use.

We will not otherwise share or make available your information on the website or elsewhere except as internal to our company and as described above.

Miscellaneous

While we use commercially reasonable physical, managerial and technical safeguards to secure your information, the transmission of information via the Internet is not completely secure and we cannot ensure or warrant the security of any information or content you transmit to us. Any information or content you transmit to us is done at your own risk.

You are entitled to access, correct or delete your information on the Website and may request us to do so by contacting us.

If you have any questions about the Privacy Policy, please contact us at: info@aliceandwhittles.com

Please review these terms of use carefully before using www.aliceandwhittles.com.

This document states the terms and conditions (“Terms”) upon which Alice & Whittles (“alice and whittles”, “we,” “us,” or “our”) will provide service to you on www.aliceandwhittles.com (the “Website”). These Terms constitute a contractual agreement between you and us. By visiting, accessing, using, and/or joining (collectively “using”) the Website, you express your understanding and acceptance of these Terms. If you do not agree to be bound by these Terms, your only remedy shall be to not use or access (or continue to access) the website. As used in this document, the terms “you” or “your” refers to you, any entity you represent, your or its representatives, successors, assigns and affiliates, and any of your or their devices.

Eligibility

If you are under 18, your parent or guardian must enter into these Terms on your behalf, and will be responsible for your use of and access to the Website; this includes financial responsibility for any items you purchase through the Website. The Website is not available to any Users previously removed from the Website by Alice & Whittles. Alice & Whittles reserves all rights not expressly granted under these Terms. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in these Terms, is void.

Authority to Use

We grant you a non-exclusive, non-transferable and limited right to access, non-publicly display, and use the Website on your computer consistent with these Terms.

This grant is terminable by us at will for any reason and at our sole discretion, with or without prior notice.

Upon termination, we may, but shall not be obligated to: (i) delete or deactivate your account and/or (ii) block your e-mail or IP addresses or otherwise terminate your use of the Website. You agree not to use or attempt to use the Website after said termination. Upon termination, the grant of your right to use the Website shall terminate, but all other portions of these Terms shall survive. You acknowledge that we are not responsible to you or any third party for the termination of your grant of use.

Proprietary Materials

Content on the Website, including text, graphical images, photographs, music, video, software, scripts and trademarks, service marks and logos contained therein (collectively “Proprietary Materials”), are owned by and/or licensed to us. All Proprietary Materials are subject to copyright, trademark and/or other rights under the laws of the Canada, foreign laws, and international conventions. We reserve all our rights over our Proprietary Materials. Except as otherwise explicitly permitted, you agree not to copy, modify, publish, transmit, distribute, participate in the transfer or sale of, create derivative works of, or in any other way exploit, in whole or in part, any Proprietary Materials.

User Conduct

As a condition of your use of the Website:

(a) You agree not to use the Website for any unlawful purpose or in any way that is prohibited by these Terms;
(b) You agree to abide by all applicable local, state, national and international laws and regulations;
(c) You agree not to use the Website in any way that exposes us to criminal or civil liability;
(d) You agree that you are solely responsible for all acts and omissions that occur as a result of your use of the Website
(e) You agree that all information and content that you provide to us belongs to you and that you have the right and authority to provide it to us;
(h) You agree not to use any automated means, including robots, crawlers, data mining tools or the like, to download, monitor or use data or content from the Website;
(i) You agree not to take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our technology infrastructure or otherwise make excessive demands on it;
(j) You agree not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any information you transmit to the Website;
(k) You agree not to disable, circumvent, or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any content or which enforce limitations on the use of the Website or the content therein;
(l) You agree not to license, sublicense, sell, resell, transfer, assign, distribute or otherwise in any way commercially exploit or make available the Website or any of its contents to any third party;
(m) You agree not to “frame” or “mirror” the Website; and
(n) You agree not to reverse engineer any portion of the Website.

We reserve the right to take appropriate action against any user for any unauthorized use of the Website, including civil, criminal and injunctive redress and the termination of any user’s use of the Website. Any use of the Website and our computer systems not authorized by these Terms is a violation of these Terms and certain federal and state laws, including the Computer Fraud and Abuse Act.

Privacy Policy

We retain a separate Privacy Policy and your assent to these Terms also signifies your assent to the Privacy Policy. We reserve the right to amend the Privacy Policy at any time by posting such amendments to the Website. Your continued use of the Website following such amendments will constitute your acceptance of such amendments, regardless of whether you have actually read them.

Modification of these terms

We reserve the right to amend these Terms at any time by posting such amended Terms to the Website. YOU ACKNOWLEDGE THAT YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH AMENDMENTS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH AMENDMENTS, REGARDLESS OF WHETHER YOU HAVE ACTUALLY READ THEM.

Indemnification and Release

You hereby agree to indemnify us and hold us harmless from any and all third-party claims and expenses, including attorney’s fees, arising from your use of the Website or from your breach of these Terms.

In the event that you have a dispute with one of more other users or any third parties, you hereby release us, our officers, employees, agents and successors-in-right from claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or the Website.

If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Disclaimer of Warranties and Limitation of Liabilities

READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

The Website may contain links to third-party websites which are completely independent of us. We assume no responsibility for the content, privacy policies, or practices of and make no representation or warranty as to the accuracy, completeness or authenticity of information contained in any third party websites. We have no right or ability to edit the content of any third party websites. You acknowledge that we shall not be liable for any and all liability arising from your use of any third party websites.

The Website is provided “AS-IS” and without any warranty or condition, express, implied or statutory. We specifically disclaim to the fullest extent any implied warranties of merchantability, fitness for a particular purpose, non-infringement, information accuracy, integration, interoperability or quiet enjoyment. We disclaim any warranties for viruses or other harmful components in connection with the Website. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE, WHETHER SUCH DAMAGES ARISE FROM YOUR USE, MISURE OR INABILITY TO USE THE WEBSITE, FROM YOUR RELIANCE ON ANY CONTENT ON THE WEBSITE, FROM THE INTERRUPTION SUSPENSION, MODIFICATION, ALTERATION OR COMPLETE DISCONTINUANCE OF THE WEBSITE OR THE TERMINATION OF SERVICE BY US. THESE LIMITATIONS ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED OR ADVERTISED IN CONNECTION WITH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE WEBSITE OR ANY OTHER GRIEVANCE SHALL BE THE TERMINATION OF YOUR USE OF THE WEBSITE. IN NO CASE SHALL THE MAXIMUM LIABILITY OF US ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE EXCEED THE AMOUNT PAID BY YOU TO US, OR OWED BY US TO YOU, PURSUANT TO THESE TERMS.

Choice of Law

To the maximum extent permitted by law, these Terms as well as any claim, cause of action, or dispute that may arise between you and us, are governed by the laws of Ontario without regard to conflict of law provisions. FOR ANY CLAIM BROUGHT BY EITHER PARTY, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE PROVINCIAL COURT LOCATED WITHIN ONTARIO, CANADA.

General Terms

(a) These Terms, as amended from time to time, constitute the entire agreement between you and us and supersede all prior agreements between you and us and may not be modified without our written consent.
(b) Our failure to enforce any provision of these Terms will not be construed as a waiver of any provision or right.
(c) If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
(d) Nothing herein is intended, nor will be deemed to confer rights or remedies upon any third party.
(e) These Terms are not assignable, transferable or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction.
(f) You agree that we may provide you with notices by e-mail, regular mail, or postings to the Website.
(g) The section titles in these Terms are for convenience only and have no legal or contractual effect.
(h) As used in these Terms, the term “including” is illustrative and not limitative.

If you have any questions about these Terms & Conditions, please contact us at: info@alicandwhittles .com

To apply to become an Alice + Whittles retailer, click here.


FREE SHIPPING TO US + CANADA
Get your boots within 6-8 business days


GET IN TOUCH
Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
Chat with us live!


ONE YEAR WARRANTY
Wear your boots with ease

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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com

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