FREE SHIPPING TO US + CAN

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Shipping Information

Send your shoes back for one free exchange, full refund or store credit using our free, prepaid shipping labels. Returns and exchanges must be made within 30 days of placing your order and are only available in the US and Canada. To request a return or exchange, click here.

For orders associated with Boxing Week, Black Friday and Cyber Monday sales, you are responsible for the cost of return shipping.

For all regular priced items, we will cover one free exchange, full refund or store credit using our free, prepaid shipping labels.

For orders on full priced items to the US or Canada, choose between the following options at checkout:

Free Shipping: USPS, Canada Post
- 4-10 business days for shipping. It can take up to 24-48 hours for your order to ship depending on when it was placed.
- Delays expected during the holiday season and into Jan 2019.
- Includes tracking number. Does not include package insurance or signature requirement by recipient upon delivery.

$15 Secured Shipping:UPS, FedEx Ground
- 2-7 business days for shipping. It can take up to 24-48 hours for your order to ship depending on when it was placed.
- Order by 13 December for guaranteed holiday delivery.
- Includes tracking number, package insurance and signature requirement by recipient upon delivery.

$40 Priority Shipping:UPS, FedEx Priority
- 2-3 business days. It can take up to 24-48 hours for your order to ship depending on when it was placed.
- Order by 17 December for guaranteed holiday delivery.
- Includes tracking number, package insurance and signature requirement by recipient upon delivery.

Boxing Week, Black Friday, Cyber Monday Sales: UPS, FedEx Ground
- Shipping costs will be calculated at checkout.
- 2-7 business days for shipping. It can take up to 24-48 hours for your order to ship depending on when it was placed.
- Includes tracking number, package insurance and signature requirement by recipient upon delivery.


For orders to Europe, Asia, or South America:

$40 Economy Shipping
- 14-20 business days
- Does not include insurance or signature requirement by recipient upon delivery.
- Asendia

$60 Standard Shipping
- 7-14 business days
- Includes insurance and signature requirement by recipient upon delivery.
- USPS, Canada Post


For orders to Oceana:

$80 Economy Shipping
- 14-20 business days
- Does not include insurance or signature requirement by recipient upon delivery.
- Asendia

$120 Standard Shipping
- 7-14 business days
- Includes insurance and signature requirement by recipient upon delivery.
- USPS, Canada Post

If you select a Secure or Express shipping option at the time of purchase, we will ensure that you receive a replacement item for goods that are proven lost, stolen or damaged in transit.

If you select the Free shipping option at the time of purchase, we are unable to replace packages that are lost stolen or damaged. This is because the couriers we work with do not provide these services for discounted shipping.

You’ll receive an email confirmation along with your tracking number.

If your order is delivered to the US or Canada, you do not have to pay import duties or taxes.


FREE SHIPPING TO US + CANADA
Get your boots within 6-8 business days


GET IN TOUCH
Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
Chat with us live!


ONE YEAR WARRANTY
Wear your boots with ease

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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com